Question 1

How do I request a quote?

Accepted Answer

Customers can upload a design file or share product details through the website contact flow or quote request process. The final price is confirmed after the design, material, finish, and quantity are reviewed.

Question 2

Do you sell physical goods?

Accepted Answer

Flux 3D provides digitally ordered manufacturing services and ready-made 3D printed products. There is no general catalogue of physical goods unrelated to the service.

Question 3

How are payments handled?

Accepted Answer

Payments are handled through the website checkout flow. Payment authorization and settlement details are verified on the server before an order is marked successful.

Question 4

How are order issues handled?

Accepted Answer

Customers can contact support with order details, photos, and delivery information. Damaged, defective, incorrect, cancellation and refund cases are reviewed according to the published policies.

Question 5

How do I contact support?

Accepted Answer

Customers can contact Flux 3D by email, phone, or the public contact page listed on the website.

Question 6

Is my design file kept confidential?

Accepted Answer

Design files are used only to review, quote, and produce the requested order, subject to the privacy policy and the customer’s instructions.

Question 7

Where do you deliver?

Accepted Answer

Delivery is available across serviceable locations in India. Production and shipping timelines are shared before final order confirmation where possible.

Question 8

Can I cancel an order?

Accepted Answer

Cancellation depends on the order type and production stage. Custom orders usually cannot be cancelled after production starts; ready-made products can be cancelled before dispatch if the request is approved.

Question 9

Are refunds available?

Accepted Answer

Refund eligibility depends on the order type, the issue reported, and the published refund and cancellation policy.

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